An invitation with no medical detail
On the Pro and Max plans, you write the subject and body of the email. Talk about the visit and the welcome, never the treatment: RepOtz only adds the link and the unsubscribe option.
All industries
Clinics and dentists
Patient reviews, without ever mentioning their health
Your patients recommend you by word of mouth, rarely online. RepOtz sends them a simple review request after the appointment, with no detail about their care, and lets you handle dissatisfaction privately.
Scenario
Wednesday, 10:30 a.m., end of an appointment
- 1
A patient stops at the front desk to pay for her visit. On the counter, a discreet QR code invites feedback on the welcome and the service.
- 2
She does not stop. The next day, she receives an email you wrote: « Thank you for your visit », with no mention of the care she received.
- 3
She rates her experience. Satisfied, she picks Google. Had the wait in the waiting room annoyed her, she could have told you privately, with the public path still offered.
- 4
You read the week's private feedback and adjust the schedule of appointments that run over.
Where patients choose their clinic
To find a dentist or a clinic, most patients go through Google and its map. Facebook matters for neighborhood clinics. A health professional directory where you have a profile, such as RateMDs, can be added with a custom URL.
Google
Facebook
A review request that respects professional secrecy
The fields you choose
Name, email, phone and comment: for each campaign, you decide what is shown, optional or required, and collect only what you need.
Private feedback for unhappy patients
An unhappy patient can write to you directly and you get an email alert, so you can call them back instead of debating in public. The public path stays open to them.
A QR code at the front desk
A QR code or an NFC plate on the counter asks instead of your staff, the same way for every patient.
RepOtz guides every customer to the channel that best fits their experience - the public path stays open to everyone, without exception. No review is blocked, filtered or removed.
See RepOtz in action
Browse the directory of businesses using RepOtz, or try the journeys your customers see for yourself.
Frequently asked questions
Am I allowed to ask my patients for a review?
Generally yes, as long as you offer nothing in return and do not insist. Health professional orders do regulate solicitation and advertising, though: check your own order's rules before launching a campaign.
What does the email sent to the patient contain?
The text you write, in the language you choose, with the link to your page and a one-click unsubscribe link. Avoid any mention of the care, the diagnosis or the reason for the visit.
How is my patients' data handled?
Each contact's consent is timestamped, the list exports with the date and origin of consent, and an unsubscribed patient is excluded from all your sends.
Can I use video testimonials from patients?
Be careful: several health professional orders regulate or forbid the use of testimonials in advertising. Check with yours before turning on this journey, which is available on the Max plan.
We are several practitioners. Can each one have their own Google profile?
Yes. Each practitioner or clinic can be a contact point with its own Google profile, while sharing the common platforms. The number of contact points depends on your plan.
How does your clinic appear to patients looking for it?
The free audit analyzes your Google profile, your reviews, your social media and how search engines and AI assistants present your clinic.