RepOtz ("us", "we", or "our") operates the RepOtz service (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms of Service.
Definitions
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Cookies are small pieces of data stored on a User's device.
Data Controller means a person who (either alone or jointly or in common with others) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data. The User is the individual using our Service and corresponds to the Data Subject.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to: email address, first and last name, cookies, and usage data.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications by following the unsubscribe link provided in any email we send.
Reputation audit report
When you ask to receive your reputation audit report by email, we collect and store your email address. It is used first to send you the requested report. If you tick the dedicated consent box, we may also use it to contact you about your online reputation; this consent is optional and can be withdrawn at any time via the unsubscribe link in our emails. Without that consent, your address is never used for prospecting.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (e.g. IP address), browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Other tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We only use strictly necessary or functional cookies (set on your device by our own site, never by third parties); this is why our site does not require a cookie consent banner:
- Session cookie and security token (XSRF-TOKEN): required to sign in and protect forms.
- Preferences (language, currency, dashboard layout): to remember your choices.
- Referral cookie (90 days): set only if you arrive via an affiliate link, to credit the referrer.
For traffic measurement we use Plausible Analytics, which sets no cookies. We use no advertising or remarketing cookies.
Our live chat (Tawk.to) sets cookies needed for the conversation; on the public site they are only set when you open the chat.
Customer Data
Customer Data may include, without limitation, personal information such as names and email addresses of your end-user customers, potential customers, and other users of and visitors to your websites, apps, and other properties. Information may be input into the Service by you or collected by the Service using scripts and other code implemented on such properties.
We will only process Customer Data for the purposes set forth in your agreement with us for the provisioning of the Service.
Use of Data
RepOtz uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
- To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information
Retention of Data
RepOtz will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
RepOtz will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or when we are legally obligated to retain it for longer periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
RepOtz will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data.
Business Transaction
If RepOtz is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, RepOtz may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
RepOtz may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of RepOtz
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Do Not Track Signals
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Rights
RepOtz aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to RepOtz. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. We may ask you to verify your identity before responding to such requests.
Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We measure site traffic with Plausible Analytics, a privacy-friendly tool that sets no cookies and collects no personally identifiable data (aggregate metrics only, with no individual tracking). We do not use Google Analytics, targeted advertising, or remarketing, and we never sell your data.
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing. We will not store or collect your payment card details; that information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy. These processors adhere to the standards set by PCI-DSS. The payment processor we work with is Stripe.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Security
The security of your personal information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we are unable to guarantee the absolute security of the personal information we have collected.
Children's Privacy
Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, via email and/or a prominent notice on our Service before the change becomes effective. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].