Slack is the simplest destination of RepOtz webhooks: a #reviews channel receives every feedback with its rating and comment, an #urgent channel receives low ratings so you call the customer back within the hour. Go through Zapier or Make (ready recipe), or a direct webhook to a small relay your developer writes in a few lines.
How it works
- 1
Create a RepOtz webhook (Dashboard > Integrations) subscribed to "new feedback" and "low rating".
- 2
In Zapier or Make, link the RepOtz trigger to Slack's "Send message" action.
- 3
Choose the channel and the text: name, rating, comment, link to the dashboard.
What you do with it
- Answer an unhappy customer before they post elsewhere.
- Celebrate five stars with the team on shift.
- Know a link of your page leads nowhere before your customers do.
Frequently asked questions
Do I need a developer?
No: Zapier or Make are enough. A direct webhook is possible if your team prefers its own relay.
Do messages contain personal data?
The customer's name and comment, as in your dashboard; restrict the channel accordingly.
API and webhooks are included from the Pro plan. The analytics, testimonials and audits scopes require the Agency plan.
See where your reputation stands first
The free audit scores your online presence in a minute; the 14-day trial opens the API and the webhooks.